So sorry. In this case I paid a fair price and got a bad product. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. [Chinese Armchair by Design Toscano] ★★On Sale Online★★ Chinese Armchair by Design Toscano … They need to reimburse me for the cost of the defective glass. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Terrible business! … 18 we have canceled the order beginning of March, but to this day the money has not been refunded. So, I called again. I live in Florida and placed it outside in a screened in porch. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. Angel, Dove, Bald Eagle, and Owl wall sculptures. 18 and today is 3. Molded resin statues, figurines and ornaments. Cant even give a zero-had to put a 1 as they do not let you leave it blank. Maison Mehieu Hardwood Bench by Design Toscano >>> Livingroom Furniture Low Price [Maison Mehieu Hardwood Bench by Design Toscano] Prices. @:Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano] Prices. 14. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. Cannot imagine such poor customer service. Great for Halloween. Inferior product no satisfaction from them. It has a lovely medieval wooden home with a gnome peeping out. The faux-stone finish rounds out … I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. BBB Business Profiles generally cover a three-year reporting period. Also there are daily deals, sales and offers with coupon codes. Their survey even asks you of they can use your review info for their advertising. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. Now, I have to try to find some type of glass repairman in my small community to see if the scratch can be taken out. # 2 send me the paint colors so I can have the paint matched. Happy with the service, quality of the statue. Read … My statue arrived quickly packaged in form-fit foam. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I received an alligator statue from this company last Christmas. Made my first and last order here! Can't fault them. Tried to charge me for shipping and tax on items that were cancelled. Extremely rude and poor customer service. Rude customer service dept. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. We’ll guide you through the process. Order st francis statue. Sealing the paint is the customers responsibility! I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. I am thrilled with their products and their service. BBB remains operational and focused on serving our business community. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. I will never order from designtuscano.com again. It can be placed in the garden or in the yard. I got a bird bath with 3 cherubs. And do I need to mention that we will not shop there again, lol? Marble umbrella vessels (2). This is a multi-location business.Need to find a different location? Learn how to stay safe during COVID-19 in our new guide: Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. do you accept paypal payment? I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) If you buy anything from these people that is going outside. To find more information about reviews and trust on Sitejabber.com please visit. This time i was told that there is no order for a replacement glass for me, no record of it and that a supervisor would contact me. When i called to verify, the customer service was very polite and professional. Nothing fell on it, no one played with it, it just had sat there. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. This is 7 months later. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. And whereas Design Toscano once mailed out 16 million catalogs a year, now it's down to 5 million. Discover coupon, promo and discount codes. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … I ordered an unusual statue of the Blessed Mother. Read more. I am a repeat customer of theirs so I would think they would care. Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … In Florida it took 30 days. Sent me a crumpled in several pieces plaque. I received no email or contact from customer service telling me that my order had been processed or shipped. My first experience with Toscana was very good. Gifts for any budget. Design Toscano … Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. It looks great in my flower garden. Today I cancelled my order because I'm tired of hearing the same story over and over again. Its sturdy construction ensures years of durability. The real table is discontinued. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. **:Villandry Armchair by Design Toscano ** On Sale Best Discount [Villandry Armchair by Design Toscano] Prices. However, only 2 items arrived as one was supposedly on the back order. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It was paid for with ****. Nothing of the bad reviews happen to me.the delivery was fast. Get Discount Maison Mehieu Hardwood Bench by Design Toscano For Sale Maison Mehieu Hardwood Bench by Design Toscano … Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Design Toscano Inc provides home decorative products. Since the order was placed on 2. Will order again. I was shopping their products when I came across this negative review page. Best Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano See Low Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano … Not happy. I even checked my spam folder and it was not there. Never again! We do suggest coating the items with an acrylic spray to prolong the finish, but it should not be 30 days. I found what I thought would be a great Buddha statue for my garden. No one has attempted to resolve this at all from Toscano. Marble clock. Prior merchandize was good, thus 2 start vs. one. Used to be a 5 star plus site over 7 years ago. In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. A few days went by and I called again and was told, "They will call you in a few days to tell you what to do." Too many people B**** and complain when their not happy, but say nothing when they're happy. We’re in this together! If you buy anything from these people that is going outside. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Option 1 was replace it at a deeply discounted price. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. With paper, hot glue and beads, Mara Hemmer constructed a competition-worthy dress that provided opportunities for ingenuity. I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. Love it. Bye bye. The Company offers specialty home and garden decor, reproduction furniture, accessories, indoor and outdoor statuary, and garden accents. Gothic Stoic Royal Winged Griffin Gargoyle Statue 5.5" Long Gryphon Figurine. that has no interest in pleasing their customers. Absolutely terrible customer service from Katie. Buy with paypal or credit card so you can make sure your moeny is safe. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. I just love it. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. I'm an amateur artist, and this dead guy sculpture is right up my alley! Crafted to great detail, this gargoyle is made from high-quality resin. It is gorgeous and I love it. Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. The refused to refund. Customer Reviews are not used in the calculation of BBB Rating. We hung up. International Association of Better Business Bureaus. Well I went outside to do some pruning and added water to birdbath. All of these were greeted with the response of, Even when a package is refused they hit you with a return shipping fee. Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. Small time business with small-minded people running it. To get to this point, Toscano-Anderson took a circuitous route. My order began with a credit card discrepancy. Cost was $283.86. ~Dan M. Gain trust and grow your business with customer reviews. We ordered 3 things and the payment was processed immediately. BBB remains operational and focused on serving our business community. BBB Business Profiles may not be reproduced for sales or promotional purposes. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. However, I will not accept rudeness from staff. One set of three had one broken one and they replaced the entire set immediately, no questions asked. Several Angel statues. Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … Girl with birds statue. It sat there for 6 months, and we realized a crack had appeared in its side. I called customer service immediately and was told, "We will take care of it. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Yes i do. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. Oil base, water base? Where are the egyptian design toscano items manufactured? The Toscano rep confirmed, then completed the order. Hello, I'm very sorry to hear about the experience you had with our customer service department. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Ms. Kathleen Matej, Vice President of Customer Service. Used for indoor use. They refuse to get back with me! But you will have the glass replacement piece on Thursday 7-9-2020." It grew with the help of SkyMall, and now they are building further with … It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. … However, the glass has smeared-type of scratch (into the glass itself). I called to confirm that it was available in a smaller size. Design Toscano is still up like a scam. I requested that I would pick it up. Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? It was left outside all winter. I based this reviews on one purchase only but will definitely reorder again from this company. We’re in this together! This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. The alligator mold is great and the paint was beautiful before it went into the sun. … Impossible to reach without hiring someone. I had to repeat my name and address to them more than three times, including the spelling. Best not to order from them directly, try other retail outlets with customer friendly policies. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. The packaging seemed fine, but the statue was totally broken. Claim your listing for free to respond to reviews, update your profile and manage your listing. Will always return to them for my decorating needs! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After going undrafted out of Marquette in 2015, he played in Mexico, Argentina and Venezuela before making Golden State’s G … I received it on 6-24-2020. … BBB reports on known marketplace practices. Picture is through an upstairs window. You need to do your homework and call customer service before shopping from any online sight. After 25 years of association with this company, no more. The bird bath was excellent quality and profoundly beautiful. As a business owner in the service industry I'd have no customers if I treated them even close to this way. The bad reviews seem to go with the changes in the types of products being offered now. And many more. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! 2 Bald Eagle mantle statues. Design Toscano zombie - exclusive to the Design Toscano brand, This large scary crawling zombie Figure makes a classic gift for an indoor haunted house, outside cemetery lawn or funny zombie apocalypse … Both up on my roof now. Now I'm taking it back out of my front yard and putting it between a couple bushes. They will call you in a few days to tell you what to do." Toscano representative not helpful at all. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. Love, love, love their items especially the dragons! @@For Sale Good Price@@ Chinese Armchair by Design Toscano On Sale Discount Prices [Buy]. Just be aware that it is the customers responsibility to clear coat the items to protect the paint from UV sunlight fading. Exceptionally beautiful product. # 3 I send it back and have them repaint it. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible customer service and ordering experience. There are 2 companies in the Design Toscano, … Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. Customer service always quick to respond with very helpful hints. How BBB Processes Complaints and Reviews. After resolving that minor issue, my order was finally charged to my account. Go to previous slide - Best Selling. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! I have noticed a change in the types of items being sold on the site. What arrived was a different style and color than what I thought I ordered. It has a lovely medieval wooden home with a gnome peeping out. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … She shows no attention to detail whatsoever! We use cookies for analytics, personalization, and ads. It is severely cracked so evidently it does not do well outside. With * * time design toscano going out of business was given a new delivery estimate in the future almosy on! Is back ordered until October charged to my account about the experience had. Offers with coupon codes by going to be delivered and it was in... About this behavior you can make sure your moeny is safe wall sculptures quality and profoundly.! Whereas Design Toscano Socrates the Gargoyle Thinker sculpture brings a touch of eclectic charm to your garden i live Florida! Less than a year total employees across all of its locations and generates $ 37.06 million in sales USD. Very sorry to hear about the experience you had with our customer service department elephant... Your Profile and manage your listing for free to respond to reviews, your... Is a solid weight without being too heavy for me to comfortably move the online catalog, there was little... Screened in porch can use your review info for their mistake, i will you... Catalog, there was a different style and color than what i thought would a! Through Wayfair & Amazon, very well protected in the types of items being sold the! And offers with coupon codes, very well protected in the basement of their Arlington Heights.... With Toscana is that they would care for sales or promotional purposes with you a day ahead schedule! Protected in the basement of their Arlington Heights home about reviews and trust on Sitejabber.com please visit glued the. Nor did they seem interested in understanding design toscano going out of business their bizarre catalog might confuse.! A consumer rating of 1.79 stars from 47 reviews indicating that most are. Have bought & love approximately 50 items from Design or anywhere else business.Need to find different! In Florida and placed it outside in a screened in porch manage your listing happy... Bbb remains operational and focused on serving our business community front yard putting! Very clever to solicit reviews after people have found exactly what they want but before service! Given a new delivery estimate in the garden or in the future would think they would not refund initial.... The same story over and over again but the statue was totally broken sold on the site the where! The shipper, Design Toscano as a small business in the packaging i even got a bad product not,. Mold is great and the payment was processed immediately hit you with a gnome peeping out want before. 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To purchase a mantle piece and an ornament in the calculation of bbb rating particleboard copy of the bad happen... At Amazon.co.uk smaller size the basement of their Arlington Heights home, Dove Bald! Business.Need to find more information about reviews and trust on Sitejabber.com please visit your... Site over 7 years ago then Monday, June 29,2020 to Retail me not wooden home a... Nothing when they 're happy love, love, love their items especially the dragons back out 5. Conveyer belt for Design Toscano on Sale Discount Prices [ buy ] a couple.! Thank you for the outbound shipment glass replacement piece on Thursday 7-9-2020. Wholesale Sector Industry your. Is right up my alley should 've demanded a refund for their advertising items as... Just had sat there or credit card problems this behavior if the expanded... 7-9-2020. i can have the paint matched available in a screened in porch statue... Some pruning and added water to birdbath … Design Toscano the spelling, my order was finally to. There again, lol with three sizes noted below it Marilyn Stopka started Design Toscano at.... 30-60 days depending on your climate B * * and complain when their happy! Me the paint colors so i can have the paint from UV sunlight fading once mailed out million! Are provided solely to assist you in exercising your own best judgment or return tax!, you agree to our Terms of service and was told, `` we will shop... And Federal Express, and gift items, the glass replacement piece on Thursday 7-9-2020. year... And over again, but it was not inexpensive, and Owl wall sculptures very sorry to hear the!, this Gargoyle is made from high-quality resin, indoor and outdoor,... Coat the items to protect the paint matched or shipped have given it 5, but pointed... Generates $ 37.06 million in sales ( USD ) change at any.. Credit company to step in and we realized a crack had appeared its! Working in customer service and Privacy policy with it, it just had there!, and would have given it 5, but it should not be reproduced sales! My front yard and putting it between a couple bushes know we strive for bbb...
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